CONSUMER WARNINGS / CAUTION / ALERTS
The Institute receives a number of complaints or expressions of concern about the behaviour of some companies and, sometimes, individuals. If there is evidence of criminality, the Institute urges that the authorities (ASIC, ACCC, ATO TIO, police, consumer affairs etc) be immediately informed.
When provided with evidence and/or corroborated information regarding companies and/or individuals who have seemingly demonstrated poor/appalling levels of customer service and interaction or acted outside the spirit of ‘fair and reasonable’ sales practices – they can be listed here as a ‘beware-caution-alert’ .
A ‘beware/caution/alert’ serves to warn salespeople – in particular – who may be considering working with a company and/or potentially dealing with an individual, to step with care.
The Institute CEO (formerly the Secretary-General of the Australian Centre for International Commercial Arbitration) has acted in a small number of cases to attempt a mediated outcome. This usually proves successful when both parties agree to gather and discuss the issue. The cautions remain in place for three years unless resolved by Consumer Affair and/or the Institute or another outcome in the meantime.
Choice Australia www.choice.com.au
Consumer Action Law Report – www.consumeraction.org.au
Government Consumer Affairs: (below)